Terms & Conditions

Welcome to Pronatrix. These Terms and Conditions govern your access to and use of our website, as well as your purchase of any products offered through it. By browsing our site or placing an order, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

Eligibility

You must be at least 18 years of age to use this website or purchase products from Pronatrix. By placing an order, you confirm that you meet this requirement. Our products and shipping services are currently available within India only.

Products and Availability

All products sold through our website are dietary supplements intended for adults. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. We make every effort to display product descriptions, images, pricing, and ingredient information as accurately as possible. However, minor variations in packaging, color, or formulation may occur between production batches.

Product availability is subject to stock levels and we reserve the right to discontinue any product at any time. If a product you have ordered becomes unavailable, we will notify you promptly and offer a full refund or a suitable alternative.

Pricing and Payment

All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to modify prices at any time without prior notice, though any price changes will not affect orders that have already been confirmed.

We accept payment via credit cards, debit cards, UPI, net banking, digital wallets, and cash on delivery (COD) for eligible orders. All prepaid transactions are processed through our secure third-party payment gateway. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

Orders and Confirmation

When you place an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order. It is an acknowledgment that we have received it. Your order is accepted when the product is dispatched, at which point you will receive a shipment confirmation with tracking details. We reserve the right to refuse or cancel any order for reasons including suspected fraud, payment failure, stock unavailability, or delivery serviceability issues.

Offers and Promotions

From time to time, we may offer discounts, bundles, bulk pricing, or other promotional offers. These are subject to specific terms and conditions, may have limited validity periods, and may not be combined with other offers unless explicitly stated. We reserve the right to modify or withdraw any promotion without prior notice. Promotional pricing applies to the order value before shipping charges.

Shipping and Delivery

We currently ship to addresses within India only. Shipping timelines, charges, and policies are outlined in our Shipping Policy. While we make every effort to deliver within the estimated timeframe, delivery timelines are indicative and may vary based on your location, logistics conditions, or unforeseen circumstances.

Returns, Refunds, and Cancellations

Our return, refund, and cancellation terms are detailed in our Returns, Refunds & Cancellation Policy. We encourage you to review this policy before making a purchase, as supplements are subject to specific return restrictions for health and safety reasons.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, brand names, and design elements, is the property of Pronatrix or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from this site without our prior written consent.

User Conduct

You agree to use our website only for lawful purposes. You shall not attempt to gain unauthorized access to any part of our site, introduce viruses or malicious code, impersonate another person, submit false or misleading information during checkout, or engage in any activity that disrupts or interferes with our services.

Limitation of Liability

To the maximum extent permitted by law, Pronatrix shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability in connection with any order shall not exceed the amount you paid for that order. This limitation applies regardless of the legal theory on which the claim is based.

Disclaimer

Our products are dietary supplements and are not substitutes for a balanced diet, regular exercise, or professional medical treatment. The health-related claims and benefits described on our site are based on published research and traditional use, but individual results may vary. You should consult a qualified healthcare professional before starting any new supplement, especially if you are pregnant, nursing, taking prescription medication, or managing a medical condition.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in India.

Changes to These Terms

We may revise these Terms and Conditions from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes acceptance of the revised terms.

Contact Us

If you have any questions about these terms, please contact us at support@pronatrix.com or call +91 9946001222.